Shipping Policy – Shipment processing time: 3-5 business days

All orders are processed within 3 business days

Shipment and deliveries are processed from Monday to Friday.

If you require faster shipping options, please contact us at

You will be contacted via email if we are experiencing a high volume of orders or delays due to Covid related issues.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping rates and delivery estimates

Shipping Policy – Shipments are processed through Canada Post:

Estimated delivery time: 5-10 days

Within City Limits: FREE

Canada: $12.50

USA: $15.00

Tracking numbers will be forwarded upon time of shipping confirmation.

Customs, duties, and taxes are not included. The Kocina will not be responsible for any customs, taxes, tariffs or other shipping fees above and beyond shipping rates added in your cart.


The Kocina is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. All shipments will include all necessary insurance.

Returns Policy

All purchases are final sale. We do not offer returns. We do not accept cancellations.